• The quickest and easiest way to report an outage is through the MyClayElectric web or the mobileapp. • Registered MyClayElectric users can text OUT to 855-939-3840.
Experience the convenience of reportingpoweroutages directly from your mobile device. Simply open the SmartHub app and tap on the “ReportPowerOutage” link to notify us instantly.
· The best way to report a poweroutage and to check to see if your location is in an outage is in the MyClayElectricapp. You can also text the word OUT to our dedicated outagereporting line: 855-939-3840.
Be prepared to give your name and service address, which can be found at the top left corner of your bill.
Use this form to send us a non-emergency message. A member service representative will respond during business hours. Do not use this form to report an outage. To report a poweroutage, use your MyClayElectricapp (preferred) or call 855-939-3840.
ClayElectric Cooperative understands the importance of managing poweroutages promptly and efficiently. To report an outage or receive updates on ongoing outages, customers can contact the Outage Hotline at (618) 662-2171.
With the SmartHub mobileapp, you can review usage, receive notifications from your SmartHub provider, pay your bills, and report problems with your service, all from your iPhone.
