o Please first confirm your username and password by logging in directly to the Home Access Center website. o If you cannot log into the HAC website, please contact your child’s school to confirm your account details. Is your iPhone running iOS version 7.1 or higher? Is your phone running Android 4.0.3 or higher?
If you are unable to log into the K12 School, check the Announcement area of the Help.K12.com website for a maintenance alert or service disruption. The Announcement area is located on the right hand side of this help site.
If you are unsure of your student'slogin credentials, receive an error when logging in, or your student's login suddenly stops working, please reach out to your teacher or the district's help desk for assistance.
To identify whether the issue is specific to your computer or more widespread, attempt to log into the OLS from a different computer. If you recently transferred to a different K12 School or school district within your K12 School, you would need to create a new Learning Coach OLS account.
This guide contains recommended troubleshooting tips from the FACTS company. If you are still having problems, you may contact FACTS at 866-800-6593 or send an email to help@stmarkspbg.org.
When siblings at home share a computer that others use also, they can cause the login on the local machine to get confused due to the cookies holding onto the logins of the previous person logged in to the system.
The school will need to verify the parent has the correct Access Code and/or confirm their identity to provide the unique 6-digit Access Code for the parent to login directly.
