Beyond 911: Understanding Phoenix’s New AI And Behavioral Health Call Options

· People calling911 in Phoenix will now have a new option during the initial call intake. Starting Monday, , 911 operators on both emergency and non-emergency lines will ask callers during the call, “Do you need police, fire or behavioralhealth?”

· PHOENIX (AZFamily) — Starting on Monday, 911callers in Phoenix will hear a new option when calling in an emergency. Phoenix911 operators on emergency and non-emergency lines will...

· Phoenix now has a behavioralhealthoption to their 911 menu. Learn how this contributes to a more coordinated behavioralhealth crisis response.

· A major change to the Phoenix911 system begins Monday, Dec. 15, expanding operator assistance beyond police and fire calls to include behavioralhealth response.

· Emergency dispatchers responding to calls from Phoenix residents now ask if the caller needs a behavioralhealth expert in addition to — or in lieu of — a police officer or firefighter.

· PHOENIX — If you call911 in Phoenix, starting Monday, operators are adding a new option to their initial call intake: "Do you need police, fire or behavioralhealth?"

· Under a new policy now in effect, Phoenix911 dispatchers are required to ask callers whether they are seeking help from police, fire crews or behavioralhealth professionals.

Beyond 911: Understanding Phoenix’s New AI And Behavioral Health Call Options 1