Learn more about returning Fios equipment when you're getting replacement equipment or after you disconnected service. Important: When disconnecting service, to avoid an unreturned equipment charge, you must return all your Verizon Fios equipment within 30 days of your service disconnection date.
· As a savvy consumer and former Verizon customer myself, I‘ve put together this comprehensive guide on where and howtoreturn your Verizonequipment hassle-free. I‘ll cover everything from Verizon‘s general return policies to specific instructions for returning Fios set-top boxes, routers, and more. TL;DR
· To pinpoint the absolute nearest option, the easiest method is utilizing the Verizon website’s returnequipment locator tool or contacting Verizon customer support directly.
If you are looking to return a Verizondevice, such as a phone, tablet, or smartwatch, there are several options available to you. The best option for you will depend on your specific situation, such as the reason for the return, the condition of the device, and whether you have purchased the device online or in-store.See full list on learnsmallbiz.comIn-store returns: If you purchased your device from a Verizon store, you can return it to any Verizon store location. Bring the device along with all of its accessories and packaging, as well as your original purchase receipt. The store will inspect the device to ensure that it is in good condition and that all accessories are included. If the devi...See full list on learnsmallbiz.comIf you’re a Verizon customer who needs to return a router, whether it’s due to an upgrade or cancellation of services, the process is relatively straightforward. Here’s a step-by-step guide on how to return your Verizon router: Gather all the necessary items: Before you begin the return process, make sure you have everything that came with your rou...See full list on learnsmallbiz.comMake sure to request a return label before shipping the router. This label ensures that Verizon can track the return and credit your account appropriately. Keep the return label confirmation email from Verizon until you receive confirmation that the router has been received and processed. Be sure to pack the router securely with plenty of padding t...See full list on learnsmallbiz.comIf you are ending your Fios service, there are several pieces of equipment that you may need to return to Verizon to avoid being charged. The exact equipment you need to return will depend on the type of service you have and the equipment you were provided when you signed up for the service. Here are some of the most common pieces of equipment that...See full list on learnsmallbiz.comIf you need to return a Verizon set-top box, there are several options available to you. Here’s a guide on where you can return a Verizon set-top box: Verizon Retail Store: If you have a Verizon retail store nearby, you can return your set-top box there. You can find a store location using the store locator on the Verizon website. Make sure to brin...See full list on learnsmallbiz.comYes, you can return Verizon equipment to any Verizon store location. This includes equipment such as routers, set-top boxes, and voice equipment that you may have received as part of your Fios service. When you bring the equipment to the store, make sure to bring all accessories and packaging that came with the equipment, as well as your original p...See full list on learnsmallbiz.comGenerally, you can return accessories to any Verizon store, but it’s always a good idea to check with the store beforehand to make sure they accept returns for the particular accessory you are returning. Different Verizon stores may have different policies regarding returns, so it’s best to confirm before making the trip. When returning accessories...See full list on learnsmallbiz.comIt’s always best to return Verizon equipment as soon as possible after ending your service. Verizon typically requires that equipment be returned within 30 days of canceling your service to avoid any fees or charges. If you are unable to return the equipment within this timeframe, you should contact Verizon customer service as soon as possible to e...See full list on learnsmallbiz.comIf you are canceling your Verizon service or upgrading your equipment, you may be wondering if you need to return your Verizon remote. In most cases, you will need to return the remote along with your other equipment. Here are some things to keep in mind: Check with Verizon: The best way to know for sure whether you need to return your remote is to...See full list on learnsmallbiz.comOct 23, 2025 · If you need to returnequipment, use the Verizonequipmentreturn tool on their website or mobile app. Enter your ZIP code to find the nearest authorized drop-off point. · After contacting Verizon, you have two options to return the equipment. You can personally pack the router and its accessories and drop them off at a UPS store for shipment. Verizon will provide a return kit with a prepaid shipping label, ensuring you do not have to pay shipping costs. Whether you‘re dealing with FIOS equipment, mobile devices, or accessories, this comprehensive guide will walk you through everything you need to know about the return process.
· If you need to returnequipment, use the Verizonequipmentreturn tool on their website or mobile app. Enter your ZIP code to find the nearest authorized drop-off point.
· After contacting Verizon, you have two options to return the equipment. You can personally pack the router and its accessories and drop them off at a UPS store for shipment. Verizon will provide a return kit with a prepaid shipping label, ensuring you do not have to pay shipping costs.
Whether you‘re dealing with FIOS equipment, mobile devices, or accessories, this comprehensive guide will walk you through everything you need to know about the return process.
