If you are unable to reset your password through one of the self-service options: Recovery Email or Challenge Questions, please contact the IT Help Desk at 785-864-8080.
Download MyChart from your app store, visit MyChart online or ask your care team to sign you up at your next visit. If you need help with MyChart, you can email us at mychart@KUMC.edu or call 913-588-4040.
You may reset your password online if you have previously completed a set of challenge questions. To change your current password, login to our password reset site.
On the MyChartlogin screen, click the Forgot Username? or ForgotPassword? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.
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Ifyouhaveforgottenyourpassword, please follow the instructions in KU IT's Knowledgebase. If your password has expired, you will have to go through the password reset process; as of summer 2020, the single sign-on system no longer lets you access the Change Password page with an expired password.
Please verify your personal information. All fields are required. If you do not remember any of this information, you will have to contact your MyChart Patient Support Line at 1-855-523-8770 to help you regainaccess to your MyChartaccount.
