If callers prefer to avoid the voice-recognition option offered from the IVR, use the IVRConversionTool to assist in determining the touch-tone data-entry. To ensure that calls flow as quick and as productive as possible, be prepared with the below information.
Then, press the translate button and the tool will automatically convert the information entered into the numbers/characters that are required by the IVR. Be sure to write down the conversion numbers before calling the IVR. Keep it prominent for future IVR calls.
Our Interactive Voice Response (IVR) system is a self-service tool for providers inquiring about claimstatus, payment information and other general information. Our customer service representatives (CSRs) are still available to assist you with claim specific and complex inquiries.
Providers are required to use the IVR to complete patient eligibility, deductible, claimstatus, and financial information inquiries. View details.
· Healthcare providers who require quick access to Medicare information, such as eligibility, claimstatus, and deductible information, need the IVRconversiontool for efficient service delivery.
This tool will convert any alphanumeric entry such as your Provider Transaction Access Number (PTAN), the patients Medicare Beneficiary ID Number or Document Control Number (DCN) into the telephone key pad entries required by the IVR as an alternative to speaking.
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· With a touch-tone phone, Part B providers may use the Interactive Voice Response (IVR) to request routine claims and payment information. The IVR is available 24 hours a day to obtain general information. Claimstatusinformation is available between 6 a.m. and 8 p.m. ET.
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