All your Xfinityequipment (TV Boxes, modems, etc.) and your own devices are in your home, out of any packaging and located in the room where they will be installed at the time of the visit, so our technicians can confirm everything’s working before they leave.
· Listed below are a couple of recommendations for maximizing your time in an Xfinityretailstore. Make an appointment before you go into your Xfinitystore. Before heading into any Xfinitystore, research the closest store to your location beforehand.
· What to Bring: All Comcast equipment, your account number, and confirmation that a pre-printed label is either ready or can be created at the store. Important Note: Get a receipt from the UPS Store as proof of shipment.
Visit an XfinityStore near you to pay bills, get technical support, return or exchange equipment, and more. Many of your questions might be answered by visiting the Xfinity Support page, where there are extensive resources for internet, TV, phone, security, billing, and more.
Access support resources to help you prepare for Comcast Business service installation. Learn how to reschedule serviceappointments online and much more.
Documents must be complete, accurate and without alterations. Notes: You must bring your proof of address to an XfinityRetailStore. For more information, see our Proof of residency policy.
The Xfinity Assistant and the Xfinity app can help you troubleshoot and schedule technician appointments if needed. Start by asking the Xfinity Assistant for help.
